What are the delivery service coverage areas?
Service Currently on peninsular of Malaysia
What is total estimated delivery time?
You can view the estimated delivery time on the app once your order has been matched.
What are Movit’s delivery hours?
Movit operates 24/7 to best serve your needs. We specialise in on-demand delivery and same day courier service, matching you with nearby drivers.
Can my recipient pay for the delivery?
No. Only sender will responsible to pay
How to place an order on the web application?
Visit https://www.movit.com/my/#/login and login to your account. You will be able to make an order from there!
What is Movit’s Customer Service’s hours?
Between 10:00AM to 5:00PM (Monday to Friday) for Customer Service Agent, and 24/7 via email and chatbot
How to reset my password?
To reset your password, click "Forgot Password". After you've confirmed your registered email, you'll receive an email to reset your password.
How do I register as a Movit Driver partner?
Click https://m.movit.com/my/driverlogin
Can I be a Movit Driver Partner without owning a vehicle?
You must own a vehicle to sign up as our driver partner.
What type of license(s) do I need to have to be a Movit Driver Partner?
For motorcycles, cars and 4x4, the minimum requirement is the P driving license. For vans and lorries, you need to have a GDL license on top of your driving license. We won't accept drivers with an L license or an expired license.
How do I update the details of my vehicle?
You can update your vehicle's details or change your vehicle type by visiting your "Profile" in the app, followed by "Settings", "Personal Information" and "Vehicle Details". Please follow the instructions in the app to perform an update or vehicle change.
How do I update my bank information?
Go to setting > edit profile
How do I update my mobile number?
You have to email or contact us to change your mobile number
How do I deactivate my Movit driver account?
You have to email or contact us to deactivate your account.
Can my recipient pay for the delivery?
No. Only sender will responsible to pay
I forgot my password
If you have forgotten your password, simply click the "Forgot password" button and input your registered email. We will send you an email to update your password.
How to reset my password?
To change your password, please logout and click "Reset Password"
How to update my mobile number?
You have to contact our Customer Service to change the mobile number
How to turn off app notifications?
For Android, you may turn on/off notifications on the device settings page.
For iOS, you might turn on/off notifications on the App settings page.
However, we highly recommend that you keep the notification active so that you will not miss out on any order updates or any promotions we may have.
How to register an account?
Simply go to website https://www.movit.com.my to register and follow the require information.
How to accept an order?
To accept an order using the Movit Pilot app:
1. Click the Job List
2. View the orders
3. Accept the job
4. If you don’t want to accept the job, leave it
What are the order fees?
The fare of service is based on distance.
What order information is visible to me?
Once you've accepted the order, you'll be able to see the customer's contact number.
How can I contact the user?
You can view the phone number of the customer by clicking on the phone icon. If you click the icon, your phone will automatically place a call to the customer.
Why am I unable to receive orders?
Try uninstalling and reinstalling the application. Then login to your account as you normally would. If the issue persists, please contact our Customer Service team for assistance.
How can I check my history of jobs?
Click on "Job List" and filter the status of the jobs that you're looking for.
What if I cannot get or disagree with the payment?
Please contact our Customer Service team for assistance.
How can I cancel my order?
You are strongly advised not to cancel orders unless absolutely necessary (e.g., breakdown / accidents). You can cancel the order in the Movit Pilot app within the grace period, after the grace period you have to contact our Customer Service team for assistance.
If you regularly cancel successive trips or orders, your experience on the Movit may be affected.
How can I edit my order?
Please contact our Customer Service team for assistance.
What should I do if the item is not ready for collection?
Please contact the user. If user is not reachable, please contact our Customer Service team for assistance.
What should I do if there is a fare disagreement with users?
Please contact our Customer Service team for assistance.
Why I can’t find the pick up/drop off location?
If you can’t find the pick up/drop off point, please contact the User for clarification.
What if the user was absent in pickup / drop-off or unreachable?
Contact our Customer Service team for assistance.
How to handle rude/abusive user?
As your safety is our priority, if the user is being rude or abusive, we suggest you to remain quiet and professional. Please try to avoid engage with them and finish the order accordingly.
However, if the user is being insulting you or being violent and your safety is threatened, please remember your safety comes first. You can proceed to cancel the order and contact us if you need any assistance. Report to the local authority if necessary.
I would like to complain on the user
Please report a problem button. Customer service will investigate and clarify the problem.
What if the goods exceed the capacity?
Please encourage passengers to cancel the booking and rebook, indicating that the good is too large for this vehicle type as the reason. Please contact our Customer Service team for assistance.
What is Movit's Customer Service's hours?
Between 10:00AM to 5:00PM (Monday to Friday) for Customer Service Agent, and 24/7 via email and chatbot
What items fall under the prohibit list with our delivery?
We do not deliver passengers or pets. We do not deliver chemicals, unsecured flammable objects or items which could endanger the safety and well-being of our driver-partners. Please get in touch with us should you have any queries on whether the items you wish to deliver are allowed.
Please visit our list for more details on prohibited items.
What are the size limits of delivery items?
The size limit varies depending on the vehicle type you chose!